Windows hello face not working. How to set up facial recognition to sign into Windows 10 .

Windows hello face not working Jan 16, 2025 · Hello is working ok as I use the PIN with google. I can't seem to add Windows hello to the camera's privacy settings. Feb 28, 2025 · Ever since the latest windows update (about maybe less than a week ago?) the Windows Hello - Facial Recognition has started to behave strangely as follows: (1) I lock windows (WIN + L) (2) The camera light indicator turns on (flashing) to try to detect me (this is usual), but doesn't recognise me (this is not usual); This video will show you how to fix Windows Hello not working in Windows 11. I spent 4 hours with a Windows specialist on line and he never got it to work. Post a screenshot of the resulting dialog box. But in Device Manager both "camera sensors" (in system device) are working properly (in theory). Still not sure why Windows Hello, doesn't work under 24H2 as did under 23H2. 15, A01 or later. I've tried various methods to get it working again; some suggested by forums and have had no such luck. Here are some troubleshooting options: 1. Type Windows… Jun 5, 2019 · Windows Hello Face was working after the update, but a couple of days ago was reporting a problem whenever I logged in. I understand that you are experiencing issues with Pin and Fingerprint not working after the update, we have not received a ton of feedback on this issue. How do I get Windows Hello face to work? 1. Nov 3, 2023 · This will help Windows to recognize you no matter wearing glasses on or not. How do I fix it? ***Moved from: Windows / Windows 10 / Windows Hello, lock screen & sign-in*** Jan 11, 2024 · According to your description, your computer's windows hello cannot recognize your face, you can reset your windows hello. I wasn't able to log-in using Windows Hello and the camera app wasn't working either. Reply I have the same question (0) Feb 25, 2021 · Is this the first time that you setup the Windows Hello Face on your computer? Kindly Run a system file checker to verify the integrity of windows system files on your computer making sure that there are no corrupted files on your windows. May 22, 2024 · I am not a Windows friendly person. Oct 20, 2021 · Unlocking your device using face recognition is a super-easy way of accessing your tablet, laptop, or PC. If the Windows Hello system files got corrupted, that could explain why the system says your camera is incompatible with Windows Hello Face. Surface pro 4, as of one day ago, (July 31, 2017) the windows hello facial recognition does not work. For work or school better just buy a better webcam, and Windows Hello is definitely a useful bonus. inf, restart windows biometrics, clear the cache. Pretty much a universally recommended webcam and it's affordable though not cheap. The pin works but not facial or fingerprint recognition. If Windows Hello Face is installed, hit the Uninstall option and reinstall the feature. Please let me know what to do. Method – Check Settings for “Windows Hello Face” Settings > Accounts > Sign-in Options. inf) still installed. It also works with more than a dozen apps like Mar 10, 2022 · Ever since updating to Windows 11 my PIN has not been working to log into my computer. . I've gone into Device Manager > Biometric devices and uninstalled Facial Recognition (Windows Hello) Software Device, restarted the laptop to prompt a reinstall of the driver, but the problem still persists. my pin code doesn't seem to work and the computer locks up. I disconnected my school account on the "access work or school page" and then restarted my computer. Before I go clearing TPM or anything or all the other stuff but thanks for setting it all out. How to set up facial recognition to sign into Windows 10 . Locate Windows Biometric Service, right-click it, and select Restart. - If you're still having a problem with Windows Hello facial recognition, try running the troubleshooter that might fix the problem. Now, when I go to set up Windows Hello (face), I get "We couldn't find a camera compatible with Windows Hello Face" under "Facial recognition (Windows Hello)". checked account settings, and under sign-in options (windows hello), it says "face and fingerprint recognition are not available Aug 16, 2024 · Hello, John Hendricks1. Open Category Cameras . 295 . Windows Hello is a fast, secure, way to sign in to your Microsoft Windows device, and facial recognition makes it even easier. Microsoft - Learn about Windows Hello and set it up . Aug 1, 2024 · Hello, GD07. After which Windows Hello Face Recognition has stopped working - no RED LIGHTS FOR FACIAL RECOGNITION AND AFTER SOME TIME MESSAGE SAYS TRY ENTERING PIN. " Current situation: 1. I have looked up previous forums as this is a fairly common issue. g. When i was setting up biometric there was only 3 option that i was able to set but the windows hello wafe says that it cannot find the compatible camera with this and yes i have searched on google and tried everything but nothing worked for me. When lid is open, it uses the windows hello on my laptop, when lid is closed which is what i usually use, it doesn't work at all and sits on the login screen but the Jul 29, 2019 · Hi, just got a new HP Envy 17 Touch and the Windows Hello Face is not working. Hello, I am need of help getting Windows Hello face to work. I have Logitech HD Webcam C270 installed and working properly. For more info on how to do this, go to Configure Windows Hello. Mine is a HP envy all in one PC. Restart your PC. Upon restart, windows had installed the proper driver and facial recognition was working once again. Face recognition is a convenient feature of Windows Hello that allows you to log into your computer without typing a password. First, sign in using your password, then go to Start > Settings > Accounts > Sign-in options > Windows Hello PIN, and select "I forgot my PIN. Dec 21, 2022 · How do I use facial recognition or fingerprint to sign-in to Windows 11? Windows Hello uses a fingerprint reader or an Intel RealSense camera to confirm your identity and sign you in to Windows. Jan 27, 2025 · Windows Hello and PIN do not work, no option to reset pin and login via password I have a problem logging in to Surface 11 Pro - I use Windows Hello and a pin. Select [Facial recognition (Windows Hello)] ③, then click [Remove] ④, the face sign-in option will be removed. Searched for better drivers. They both show: "We couldn't find a camera/fingerprint scanner compatible with Windows Hello Face/Fingerprint. My webcam works. Aug 13, 2024 · Fix 2: Prevent Windows From Turning Off Biometric Devices. 6. 15_A01. Windows Hello face or fingerprint recognition may not work if biometric drivers are turned off to reduce power consumption. On the Windows sign-in screen, press and hold the Shift key, then select Power > Restart. While trying this registration the IR lights blinks very randomly and never gets off. I'm Greg, an installation specialist and 9 year Windows MVP, here to help you. Jan 29, 2024 · With a compatible IR camera, you can always fix temporary glitches stopping Windows Hello face recognition from working correctly. Dec 31, 2020 · The Windows Hello Face is not working, saying that my camera is not compatible. I believe my laptop, HP ENVY - 17-u163cl, has Hello Face compatibility but i am unsure if the is true. It says "This Option Is Currently Unavailable" and "We couldn't find a camera compatible with Windows Hello Face" Does this mean the latest HP Envy 2019 top of the line laptop doesn't work with Hello Face which seems Aug 29, 2020 · Here you should also enable the option Allow the use of biometrics in the same way as that of Allow the users to log on using biometrics. I removed my face data from Windows Hello and tried to set it up again. Earlier it is working with first set of windows 11 update. Back to Table of Contents . After installing Windows 11 facial recognition does not work. 1pro, now the Windows Hello Face is not working it says Currently unavailable in the sign-in options in settings. We couldn't find a camera compatible with windows Hello face. Reinstall the biometrics driver. The ESS in these versions of Windows only supports a USB connected Infrared (IR) camera. Jul 29, 2024 · Simply resetting the facial recognition and fingerprint options that constitute the security system of Windows Hello can fix things if it’s not working in Windows 11. Jun 28, 2022 · But for the last couple of weeks Windows Hello is no longer working. The camara turns on and image (face) appears fine in the screen but no option to Oct 11, 2024 · You can most probably run into face recognition issues on Windows 11 due to driver incompatibility. From then it is displaying "This option is currently unavailable" and "we couldn't find a camera compatible with windows hello face". Jun 20, 2023 · My facial recognition stopped working on my Lenovo Yoga 7i laptop. Camera turns on but it stays there with the "Make sure you are centered of frame" with no blinking red lights (infrared-looking camera does not light/blink). I am on 24H2 with latest updates. Only thing I have done so far is to switch out of Windows S. While I turn on my PC under sign in options if I choose windows hello, the it takes a moment and says ' could not turn on your camera' . The face recognition was working properly in Windows 10, before the format. I have a Surface Laptop Go and Windows 11. Before I re-installed Windows, Hello (face) was working fine. When I go to the sign in option face recognition it shows me we couldn't find camera compatible. Mar 1, 2024 · If Windows Hello Face Recognition is still not working after trying the above steps, consider performing a system restore to revert your system to a previous state when it was working correctly. Jan 15, 2018 · Then after a restart I tried to set-up face recognition and now it does not work. Thank you for your feedback. Click to “Learn More” and see message: We couldn’t find a camera compatible with Windows Hello Face One bug that I can't work out is that straight out of the box, the windows hello camera won't work. Use the following steps to enable Windows Hello on your system: Click on the Magnifying Glass 🔍 in the taskbar. Then open Explorer and navigate to the following path. . 6. Press Win+R to open the Run dialog box, type services. https://thegeekpage. 10. Everytime I try Nov 4, 2019 · Hi Prateek. Jan 2, 2025 · 2) Reset Windows Hello settings: Open Settings, select Accounts > Sign-in Options, and under Windows Hello Facial Recognition, select Delete. Common Issues with Face Recognition I tried following the instructions in Windows Help, which did nothing, so I then tried turning Windows Hello off and trying to turn it back on again, but now I continually receive the message to make sure my face is centred in the box, occasionally flashing up the message to keep looking straight at the camera, but that's it, nothing else happens. While trying to resolve the issue, i clicked on remove and started a new setup. You can use this procedure to repair the Windows files and reset the Windows Update components. Tips: If these steps cannot help you deal with the out of work or missing Microsoft hello, you can attempt to repeat step 1 to 3 and then go as follows: Facial Features > Configure enhanced anti-spoofing > Disabled. Then delete the folder named NGC. As stated, it was working fine before I reinstalled. This is really frustrating. Make sure you configure Windows Hello on your device. There are several causes that make Windows Hello stop working on Windows 10. I tried all the solutions on the web: install the HelloFace. Re-enabled. I wasn't able to reset the Facial Recognition or Fingerprint options, as the option 'remove' is not available for me. If Windows Hello is not available, you will see a message: Windows Hello Face. Can you please help? Jul 19, 2024 · Face recognition is a security technology to protect your PC, but many users reported that Windows 10 face recognition isn’t working for them. Mar 30, 2023 · Unfortunately, some users experiencing Windows Hello not working or Windows Hello Face Recognition stopped working after Windows 10 update. Fingerprint sensor is not responsive Windows Hello Face Recognition may not work due to IR camera issues or error messages. Sep 20, 2020 · Hello! I just upgraded my HP probook4540s to windows 10 from windows 8. All greek to me. To use Windows Hello facial recognition, an IR sensor is required. under “Windows Hello Facial Recognition” and reset the facial recognition. C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft. I looked for a solution online and based on an answer on this website added a file in the registry. I log in with pin. However, you may want to get in touch with the manufacturer of the computer i. A new entry in Device Manager | Biometric Devices will be created called Windows Hello Face Software Device May 11, 2022 · The windows face recognition recently stopped working. " You can then restore your previous PIN or set up a new Nov 23, 2024 · windows Hello Face not Not Setup show only currently unavailable in HP Elitebook 840 G6 i5 8th gen - 9245954 windows hello face not working in my laptop hp Nov 24, 2021 · After doing a clean installation of Windows 11 via bootable USB in my Dell Inspiron 7535 2-1, the face recognition is not working. 3) Check the Windows Biometrics service: Press Windows Logo Key + R to open the Run dialog box, type services. Step 1: Check if doesn't have any corrupt files on the windows. Still doesn't work. The following link includes step-by-step instructions to download and install the Intel-2D-Imaging-USB-Bridge-Driver-for-Camera_8PJ68_WIN64_80. Feb 28, 2025 · Ever since the latest windows update (about maybe less than a week ago?) the Windows Hello - Facial Recognition has started to behave strangely as follows: (1) I lock windows (WIN + L) (2) The camera light indicator turns on (flashing) to try to detect me (this is usual), but doesn't recognise me (this is not usual); Feb 24, 2025 · I recently re-installed my Windows 11 PC. In the Windows Hello section, ensure that your fingerprint, PIN, or facial recognition is enabled. kapilarya. Nov 2, 2022 · Windows Hello Unavailable for Domain Managed Account but working for local account My new company-owned laptop does not have the option to sign in using Windows Hello -- Fingerprint, Pin and Facial Recognition are all unavailable. See links to external websites and videos for more details and solutions. Type services. I have a Surface Laptop 3 with AMD and the face login worked flawlessly until now. Feb 17, 2022 · First, double-check if your machine is up-to-date with the latest security patches: Kindly go to Start > Settings > Windows Update > Check for Updates. 5 and 4. Sep 6, 2024 · - To improve recognition, go to Settings > Accounts > Sign-in options > Facial recognition (Windows Hello) and select Improve recognition. Please help me to sort out this issue. The camera actually works properly. Windows 10 Hello Facial Recognition is more secure than most of the facial recognition technologies used on devices these days and it requires a webcam with Infrared capability Apr 30, 2024 · Well, quite unexpectedly, Windows Hello started to work perfectly fine after I installed the latest KB5037771 update today (even though release notes related to this update don't mention any changes made to facial recognition, user authentication, etc). Why? Isn't that book elite that it doesn't support such simple function? Jun 19, 2023 · However, it seems that Windows Hello can still recognize the user's face. Right-click on it, and then select “ Start” from the list that appears. Your Surface Book 2 keeps prompting "Make sure your face is centered in the frame". The face ID does not work, and requires a PIN. Restart your computer and try using Windows Hello again. How to Fix Face-Recognition (Windows Hello) Not Working after Windows 10 Update. Oct 6, 2024 · Select Windows biometric services from the left column. I am a volunteer and I do not work for, nor represent, HP If you're having trouble signing in to your Surface with Facial recognition (Windows Hello) or Fingerprint recognition (Windows Hello), here are some things to check before you start the troubleshooting steps. I noticed this start to happen after I installed a driver Jun 26, 2023 · System updates: Sometimes, Windows 11 updates can introduce bugs or compatibility issues that affect the functionality of Windows Hello. Sep 19, 2021 · I am using a XPS 7590 and after a motherboard replacement, neither of Windows Hello Face and Windows Hello Fingerprint works properly. msc to open services, select windows biometric services from the left column, right-click it and click Stop. I have the exact same problem. Also see if this fix helps you: Jan 28, 2025 · Windows 11 Top Contributors: Ramesh Srinivasan hello face not working i do every thing but than not working . But, Windows facial recognition worked just fine with Windows 10. Oct 27, 2021 · Windows Hello doesn't work on my external monitor (Phillips Brilliance 346p). Ensure all pending updates are installed. And when I click on it, it shows "Something went wrong. After your computer restarts, check if Windows Hello is working. If you're experiencing issues with Windows Hello, I suggest resetting it. I have checked everything on the troubleshooting list, changed the lighting, checked the IR driver. Also, I try to redo the windows hello set up my IR light for the camera comes on but no picture on the screen. I cannot even follow the above conversation. I have a Legion 7i with a 3080 (albeit not the i9) but the webcam is just the same 720p 30 fps one that is just tolerable. Nov 9, 2022 · Hello, my laptop model is Samsung Galaxy Book 360 pro. May 31, 2021 · Search for Windows Hello Face and install the feature on your machine. 70 version and now Windows Hello will not work. Windows Hello enables facial recognition using the infrared (IR) camera of your computer running Windows 11. Aug 28, 2023 · Logitech Brio Does Not Work with Windows Hello Face - Microsoft Community Windows Hello No Longer Working with Logitech BRIO 4K Webcam after Logi Tune Firmware update : r/logitech (reddit. Remove facial recognition. Feb 6, 2025 · Windows Hello Facial Recognition on my HP windows Spectre (Windows 11) stopped working over a year now. Nov 1, 2024 · Hello, The camera for my windows Hello Face Recognition has suddenly stopped working. I go to Settings Account PIN (Windows Hello) and it says THIS OPTION is CURRENTLY UNAVAILABLE !! Restrictions with Windows and ESS on MIPI Camera and Windows Hello Face. In their infinite wisdom HP decided not to support Windows 11 on this device, so there are no further driver updates. Restart Windows Biometric service. Jul 6, 2024 · Using your Windows 11/10 laptop or tablet’s built-in webcam, Windows Hello uses facial recognition to get you in and working in under two seconds. 1. Mar 27, 2024 · If you search this index (using control-f) you will find a bunch of tutorials about setting up facial recognition and fingerprint reading in Windows Hello. Initially, the face was working, I am not sure if this is related to settings or windows update. These versions of the Windows operating system do not support (Enhanced Sign-In Security) ESS on a MIPI Camera. Feb 13, 2022 · I previously trained Windows Hello in exactly this kind of light for this reason. Either the frame that my face is supposed to be centered in never appears, or, if it does appear, even after 3 minutes, Improve Recognition keeps going. I tried multiple fixes such as reinstalling the BIOS and looking for drivers but I haven't found any Dec 31, 2024 · Hello, Thank you for reaching out to the Microsoft Community and I'll be glad to assist you today. No frame to see. It reports that "Windows couldn't find a camera compatible with Windows Hello Face. Using Driver Store Explorer, I deleted all versions of the driver and restarted the computer. all drivers for monitor and laptops installed and updated, windows updated, optional drivers updated. e. I followed all of the instructions in the troubleshooter and still nothing. Jan 9, 2025 · Follow these steps to check and re-enable Windows Hello: Open Settings > Accounts > Sign-in options. Check for Windows updates. An important part of making it secure is that facial recognition needs to be confident that the face it's seeing in the camera is a live person and not a photograph or other image. What Is Windows Hello? May 3, 2024 · Method – Check Settings for “Windows Hello Face” Settings > Accounts > Sign-in Options. This fixed the camera app but not Windows Hello. Now on the login-screen the Hello login option is not available and the pin does not work. A Microsoft agent suggests some troubleshooting options, such as resetting Windows Hello, checking biometric devices and creating a new account. Press the Win + X keys and choose Device Manager. Feb 19, 2023 · This makes it so Windows Hello Face does not work in low light conditions and it is quite annoying. C:\Windows\System32\WinBioDatabase. Thank you for participating in the HP Community. Nov 8, 2024 · Hello, I have a Lenovo thinkpad running windows 11. See fixes for Face Recognition: Windows Hello Facial Recognition Not Working - HP Support Community - 7036715. So, let's find out what Windows Hello is and what to do if it's not working on your system. Control Panel > icon view > Device Manager . The request is not supported". This option is currently unavailable - click to learn more. But […] There's an old version of the Windows Hello Face Software Device (HelloFace. Mar 5, 2023 · Microsoft hello face not working when I'm going to register or set up the window hello face it shows we could not find a camera compatible with window hello face even my laptop has a webcam pre Oct 3, 2024 · A lot of users won't have the FIDO2 key with them. Oct 2, 2024 · The main issue I think with PCI drivers is that this relates to an internal WiFi5 card that I am not using as I have an external WiFi 6 device. CAD software and Rendering, yes. Try again later" as Jan 10, 2025 · My Windows Hello stopped working as well. It says "It's currently unavailableWe couldn't find a camera compatible with Windows Hello Face". In settings, when I try to set up the face recognition it says "We couldn't find a camera compatible with Windows Hello Face", but the Jan 20, 2020 · As we know windows 10 has face lock facility regarding windows hello. Camera works as I have taken picture with other apps, e. Unfortunately, when I use "Improve Recognition" in Settings, that does not work. Read detailed guide at https://www. Sometimes it deos but rarely. What to do to Oct 25, 2023 · 2023-10 Cumulative Update for Windows 11 Version 22H2 for x64-based Systems (KB5031354) updated n installed on 11-10-2023. - Access your Windows 11's Device Manager (as Admin) - Click or double click the Biometric Devices - Right click on the Windows Hello Face Software Device - Click the Uninstall Device option and restart or reboot your laptop - Check Windows Hello Facial Recognition if it will now work Mar 13, 2024 · and run the troubleshooter for Windows Hello or Biometric devices. Welcome to the Microsoft community. Nov 3, 2024 · windows hello face not installed and fingerprint not installed and not get sign in and face recoginition not working and sound is also low This thread is locked. Windows Hello is a Jan 10, 2023 · Update Windows. Since then Windows Hello facial recognition does not work' After the last update, my Windows Hello Face login stopped working. (We couldn't find a camera compatible with Windows Hello) I have a HP Spectre x360 Convertible 15-bl1XX Windows 10 Home 64 bits Version: 18362. After restarting my computer, the windows hello option was still "temporarily unavailable" thus, your solution did not resolve my issue. Both the front and rear cameras are working fine and the device manager doesn't show a problem with them. Method - Check your computer to find the type of camera . In device manager the Facial Recognition (Windows Hello) Software Feb 20, 2025 · Update to the latest version available to resolve this: Update the camera driver to Intel 2D Imaging, USB Bridge Driver for Camera, version 80. Please post back with the result for further assistance. whenever i try logging in with windows hello face it says "Before you can start using windows hello, you have to set up a pin" even though i have a pin and i use it whenever i log in. When I go to the setup screen (Settings > Accounts > Sign-In Options > Windows Hello face), the screen to view my face appears, however, there are no options to proceed. Check your lighting, make-up, glasses, fingerprint reader, and system updates. Jan 29, 2021 · Method – Check Settings for “Windows Hello Face” Settings > Accounts > Sign-in Options. Jul 7, 2021 · Recently after installing the latest insider build, Windows Hello face unlock stopped working. it shows a message like we couldn't find a compatible camera with windows hello face. Dec 25, 2021 · Hi Riley, I am Dave, I will help you with this . Understanding Face Recognition. Now, let’s dive into the steps to fix Windows Hello face recognition not working in Windows 11. Jan 30, 2020 · Windows Hello Face Recognition not working for the local admin account of a non-domain joined Win10 Pro Laptop I work in the IT Support of a company and after a Sep 30, 2019 · With regard to this incident on windows hello face not working on my dell Inspiron 5390, first I recommend using the tool: Use the System File Checker tool to repair missing or corrupted system files May 29, 2021 · Hi there, i try all the methods but the sign-in-options still shows me that "We couldn't find a fingerprint scanner compaitable with windows hello fingerprint' i already checked for all drivers for update and alos checked for the windows update but my dell vostro 3400 pc showing me that you're up to date my laptop have the fingerprint scanner bit i'm unable to use that because of the problem May 18, 2023 · Operating system: Windows 10 Version: 22h2 . It happened recently after a windows update. Feb 4, 2025 · Hello,Please be kind to provide instructions on How to have the camara recognize face and activate facial recognition. Face recognition is now working for me in Windows 11. I have disabled the camera and rebooted. to add pic to my windows account profile. The method is as follows. Jun 21, 2022 · Windows Hello is a biometric feature that lets you log in with facial recognition on your laptop or desktop. Windows Hello is a Windows feature . With Windows Hello Face, Microsoft has refined this type of authentication and has enhanced its security. (see attached image). Related Information Jul 28, 2017 · exact same problem for me. Reset Windows Hello Biometrics: Sometimes, clearing the biometrics cache can help. Look for Windows Biometric Service, double click on it and click on Stop. Welcome to Microsoft Community! After reading what you posted, I understand that you are currently experiencing some difficulties with Windows Hello facial recognition. My Hello Face is not working. Therefore, you will need to transition from a Jan 21, 2022 · Windows hello face not working Initially windows hello face has worked fine but Recently i have changed my hard drive and reinstalled windows 10. This is the problem. Jan 30, 2020 · What should I do to get windows hello working again? Thanks. The camera is equipped with IR. " However, the camera works fine. This just started happening after the most recent Microsoft update. Any solution (all my Drivers and Hardware are up to date) Aug 31, 2022 · Meet Windows Hello. Type and search [Sign-in options] ① in the Windows search bar, then click [Open] ②. Windows Hello face login no longer works. Dell to check if there are updated drivers available for your device model. Says cant' open camera, or words to that effect. and deleting the files inside (Note: This step requires administrative privileges and might have potential risks, so proceed with Once the update is complete, go to Windows Settings > Accounts > Sign-in options and select BRIO 4K Stream Edition for Windows Hello. Updating the HelloFace driver and reinstalling the Windows Hello Face Recognition app are proven troubleshooting fixes. It's a non-password login security feature that lets you log in to the system using facial recognition and fingerprint scan. 1-Right-Click on Start then click on Windows Terminal (admin) 2- Type these commands. May 19, 2023 · Contact OEM or Microsoft Support if Clean Installation didn't work, since we are not sure if they have modified their drivers and if they still support Microsoft Windows Hello Face. Windows Hello Face shows "This option is currently unvailable". Nov 24, 2024 · Hi, I am not able to use windows hello face feature to sign-in my laptop since I purchased this HP Pavilion laptop. in the sign-in options, when trying to setup windows hello face. The camera sees my face but does not scan my face but continue to show "Make sure your face is centered in the frame". I didn't have to restart, but you may have to. See fixes here for Windows Hello: Oct 24, 2023 · Windows 11 now requires users to sign in to Windows Hello using a Microsoft account on the device to enhance security. Jan 3, 2023 · Find possible fixes for Windows Hello Face recognition issues, such as updating drivers, resetting options, and doing a repair install. Remove the Camera Cover However, in the past week Windows had several updates that i downloaded and installed including February 2022 Cumulative Update (#KB5010386) and January 2022 Cumulative Update Preview for NET Framework 3,5 & 4. Learn nine ways to troubleshoot Windows Hello not working on Windows 11, such as improving facial recognition, reinstalling drivers, and updating OS. SHOP SUPPORT. Hence, apply the following steps to resolve it quickly on your PC. It upgraded to Windows 24H2 automatically yesterday and now Windows Hello is disabled and stuck in a loop. Bizarre. nothing changed. Seems like they are locked out in this case. I am unable to unlock my windows 11 computer after a windows update. Windows Hello is also not recognising my face 70% of the time. You can do this by going to. Jan 16, 2025 · Hi, I am Dave, I will help you with this. 1 for Windows 11, version 23H2 for x64 (KB5042099) Jul 4, 2020 · hello i have been having a problem with windows hello for quite a while now and whenever i try and fix it the problem is still there. Most methods came from windows forums. Feb 16, 2025 · I completed all the steps you recommended successfully. Face recognition suddenly stopped working, the system asked for a pin - I try to enter it, but the pin doesn't work too Aug 18, 2022 · Hi. Jan 4, 2025 · A user reports an error message when trying to log in with facial recognition, PIN and fingerprint. I have asked if they are abandoning Windows Hello Face and no response. Check for Windows Updates: Sep 16, 2023 · Usually, this problem is caused by corrupted files on Windows or corruption on a Windows Update. Jan 22, 2018 · Troubleshoot problems with Windows Hello on Surface; Facial Recognition not working for windows 10, version 1709 (please check the marked as answer posts). After this, check to see if you can set up Windows Hello Jun 13, 2020 · Under sign-in options, Windows Hello Face, Fingerprint and Pin shows "This option is unavailable- click to learn more". So in today’s article, we’ll show you how to fix things when facial recognition is not working. May I please know the make and model of your device? Type msinfo in the search bar on the taskbar and click enter. 1 Did Windows Hello Facial Recognition previously work on your laptop? 2 Windows 11 Hello Facial Recognition is more secure than most of the facial recognition technologies used on devices these days and it requires a webcam with Infrared capability. Scan Your System Files for Errors. What to do? Opens in new window PDF Download Word Download Excel Download PowerPoint Download Document Dow Jun 25, 2021 · Facial Recognition is a Windows "thing" in that Windows Hello requirements dictate what the feature needs to work. I use a desktop and I have not been able to use Windows Hello Face for a long time! I'm a windows insider and I've been sending thorough feedback to MS EVERY week and they have not done ANYTHING about it. Only about an hour ago I updated Logi Tune to the latest 2. I'm using Windows 11 Home in my HP Laptop 15-dw3000 and I'm not able to access windows hello face. msc and click on OK. It does not make sense that disabling this Hello system to reset the pin, then turning it on again would make this face not work permanently. Also web-sign-in does not work, since the pop-up windows did not appear. This article explains what Windows Hello Face is and how to enable or get rid of it, should you choose to. As an engineer I first define the problem and what the issue is and then I fix it. Dec 20, 2024 · I am setting up a new elitebook. Windows Hello doesn't work on EliteBook Folio 9480m with message "we couldn't find a camera compatible with windows hello face". I've been following the steps that one of the Microsoft Member Team advised on here: I already did all the necessaries updates and restarted the computer. Is there anything else I can confirm for you? Thanks! Feb 15, 2025 · The issue in my windows 11 pc is, When I try to use the windows 11 hello face sign in registration the camera is opening but if I put my face in front of the camera its not detecting my face. Perform SFC Scan and Repair Windows Image Dec 29, 2020 · 9. Follow the instructions provided by Windows for performing a system restore. Nov 2, 2024 · Windows 11We couldn't find a camera compatible with Windows Hello FaceI have removed the drivers and then rebooted. Run Windows Hello troubleshooter My camera stopped working a few days ago. Jan 30, 2022 · So i just bought a new HP Omen laptop and the only thing not working is the windows hello facial recognition, it seems to be an issue with windows 11 as the camera works fine, I talked to HP support and they informed me that it was not the device as its the same compatible device they use in all there laptops, so i was hoping someone here had Apr 13, 2022 · Do I need to install the facial recognition? This system was purchased in August, but just setup this year. This can be a problem and leave your PC vulnerable. can help me. I'm Greg, an installation specialist, 10 year Windows MVP, and Volunteer Guardian Moderator here to help you. Next. Additional Tips for Resolving Windows Hello Issues. Select Start > Settings > Windows Update. 2. If you experience any issues setting up your BRIO webcam to work with Windows Hello, you can download the Logitech BRIO for Windows Hello installer to help with the setup of the service. Mar 28, 2024 · Hello, i recently have purchased the galaxybook4pro360. After installing Windows 10 v1903 Windows Hello Face stopped working. It says, This option is currently unavailable. NET Framework 3. It scans my face (so camera/webcam is fine) and when I try to set the PIN it says "We couldn't sign you in. it was given to me by a friend and he said that it does have windows hello. I went to Settings | Accounts | Sign in Options and Face Recognition (Windows Hello) was available. I have tried every single combination of PIN I have ever had but it says it is incorrect. If enabled but still not working, try deleting and resetting the fingerprint or PIN by clicking the respective option and following the prompts. 8 for Windows 11 for x64 (#KB5009469). exe: If you're having trouble signing in to your Surface with Facial recognition (Windows Hello) or Fingerprint recognition (Windows Hello), here are some things to check before you start the troubleshooting steps. It must be a leftover from Windows 10. msc and press Enter. For a short time it looks like they pop-up-windows is loading, but then I am kicked back to the windows-login-page without the possibility, to use web-sign-in. You can vote as helpful, but you cannot reply or subscribe to this thread. Restart Windows Biometric Service: Press Windows + R to open the Run dialog. Jan 30, 2025 · When a work or school account is linked to Windows, that automatically applies restrictions to Windows, it is a known side-effect and that is the cause of the Windows Hello options to be unavailable on your laptop. 25982. To fix the Windows 11 Hello Face not working issue, press the Windows key + X and select Device Manager. Hardware issues, system corruption, software conflicts, improper settings, or faulty, outdated, or incompatible drivers are some Dec 16, 2024 · PIN, face ID not working after windows 11 update. Also, the windows hello fingerprint couldn't find a fingerprint scanner compatible with windows hello fingerprint. com/windows-hello-not-working-in-wi Aug 2, 2019 · I have the same problem. msc and press Aug 27, 2024 · Windows Hello Facial Recognition has quit working sometime after installing 2 Windows Updates on 8/14/2024: 2024-08 Cumulative Update for Windows 11 Version 23H2 for x64-based Systems (KB5041585) 2024-08 Cumulative Update for . Here are steps for fixing Windows Hello: 1) Turn off Fast Startup: Go to Settings > System > Power & Sleep > Additional Power Settings > Choose what Power buttons do > Change settings that are unavailable > uncheck Fast Startup. Aug 30, 2018 · Hi Mark. But it no longer works. The infrared/IR depth camera that scans your face which is what Windows Hello needs to access, is no longer active on the webcam itself. com/windows-hello-face-is-n 1. But sometimes, it can become unresponsive for various reasons. My laptops windows hello face recognition is not working its showing " we couldn't find a camera compatible with windows hello face". PC Data Center Mobile: Lenovo Nov 11, 2019 · To know about the devices that are compatible with Windows Hello Face, refer Devices that work with Windows Hello. This options is currently unavailable - click to learn more ===== IF your computer includes the proper camera, check for how to set up the feature. Before you begin. 8. com) One common factor that I noticed is that some users said that the problem started after they updated their Logitech Tune software or firmware. Aug 18, 2020 · Microsoft - Learn about Windows Hello and set it up . Hello, Check with Device Manager, if you've IR based webcam for facial recognition is properly installed. Whenever I tap it, it says, We couldn't find a camera compatible with Windows Hello. Back to Sep 24, 2019 · I have the same issue with my laptop. It worked great until about 2 weeks ago. If Windows Hello is not available, you will see a message: Windows Jan 30, 2020 · when I go into sign in options and click on windows hello face it says that it could not find a camera that is compatible with windows hello face This thread is locked. Jan 21, 2019 · facial recognition sign-in worked well until about a week or so ago. Learn how to fix facial recognition failures, fingerprint failures, and PIN failures with Windows Hello. Windows Hello Face may not work if “Enhanced Windows Biometric Security” BIOS setting is wrong – ThinkPad X1 Carbon Gen11/X1 Yoga Gen 8/X1 Nano Gen 3 MIPI Camera model Aug 21, 2024 · These versions of the Windows operating system do not support (Enhanced Sign-In Security) ESS on a MIPI Camera. Oct 19, 2024 · I went through the Windows 11 set on my new Envy 360 laptop, successfully created a Windows Hello recognition, but it will not recognize me on sign in. My camera works when I open the camera app, but when I try to set up facial recognition (windows hello), but when I try to set up with "improve recognition" I get the message that Sorry Something Has Gone Wrong, couldn't turn on the camera make sure it's working properly. Fix Windows Hello Face Recognition Not Working in Windows 11. Press Windows key + R, to open Run dialog box. 11. My Windows appears to be up to date. cpsmvm oydrcel nhjeyfrh vwnyh wvtgft afucp jyfsogbx yaahlx ctms ltvp nspm lnnz yxakg uxzkx cicast